AI users regard it as a co-worker

While it is widely believed that companies are profiting from artificial intelligence (AI) at the expense of the people they employ, AI-enabled automation can lead to workforce displacement. , 60% of employees view AI as a partner or not. an occupational hazard. And companies with employees getting value from AI are 5.9 times more likely to see significant financial benefits from it than companies where employees are not getting value from AI,

These are the main points of a report MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG), responsible Gain individual and group value with AI. It presents findings from six research projects in between MIT SMR and BCG on expert knowledge and business strategy. Results from a global survey of 1,741 managers, and interviews with 17 executives, representing more than 100 countries and 20 industries, about the use of AI at work. According to the report, people get personal value from AI when they use the technology to improve their self-esteem, affecting their competence, autonomy, and connection.

“AI is taking over business right now. There’s a lot of embedded, hidden, AI technology that employees don’t even know about. Everyone’s using AI to some degree — and it’s profitable.” from that – familiar tropes become problematic,” said Sam Ransbotham, professor of analytics at Boston College and guest editor for the MIT SMR Artificial Intelligence and Business Strategy Big Ideas research initiative. “For example, the idea that managers should use AI to replace non-AI managers will lose its meaning when everyone uses AI.”

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Understand how much AI is at work
AI has so many uses that individual workers can take advantage of some of its applications. According to the findings, 66% of people indicate that they do not use AI or use it only a little. But when challenged with specific examples of AI-enhanced business applications, such as office productivity applications, calendar organizers, and customer relationship management software, the 43% of these respondents understand that they sometimes use business products with AI. (See Figure 1.)

“If people don’t know they’re using AI, it’s harder to see its value,” said François Candelon, global director of the BCG Henderson Institute and author of the report. “However, our research shows that employees who use AI with knowledge are 1.6 times more productive per person and 1.8 times more satisfied with their jobs in before people don’t even know they’re using AI.”

Mandating the use of AI is a critical step in overcoming resistance

Interviewees and survey respondents said that mandating the use of AI is an important first step in overcoming opposition. AI adoption triples the likelihood of adoption: Those who are required to use AI at work are three times as likely to use the technology as those who are not required use in business. But managers need to make sure that everyone has access to power. People who can disable AI are 2.1 times more likely to use AI than those who can’t disable it. Additionally, leaders who lead through the use of AI with their teams are 3.4 times more likely to increase AI adoption among team members than non-leaders.

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“Confidence is the only thing that drives the adoption of AI: It needs to be used. Seeing your boss using it. Having the ability to disable it. All of these factors contribute to adoption. especially in the early stages of AI deployment,” said David Kiron, MIT SMR editor and co-author of the report.

AI’s Impact on Job Satisfaction, Competence, and Coworker Engagement

According to the report, 64% of survey respondents believe that they will gain at least some value from the use of AI. These employees are 3.4 times more satisfied with their jobs than employees who did not benefit from AI. Only 8% of global survey respondents are dissatisfied with their jobs due to AI.

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Those who have received feedback about AI to improve their work are 1.8 times more likely to feel more competent in their role than those who do not. In addition, employees working in organizations that incorporate AI to improve decision-making quality for things like job scheduling, asset management, and sales returns return on investment (ROI) is 1.5 times to see the value of each person from AI compared to that. those in organizations that have not embraced this type of AI.

In addition to helping employees become more proficient in their work, the survey revealed that many respondents believe that AI is being used to improve interactions with employees. members of their organization (56%), including their managers (47%), and other people in their office. (52%).

“To realize the financial and organizational benefits of AI, managers must encourage a virtuous circle of use and value at every level by fostering trust, awareness, the business, and the knowledge of the technology,” said Shervin Khodabandeh, a partner and managing director. at BCG, coleader of GAMMA in North America, and co-author of the report. “The relationship between human and organizational value from AI is additive, not zero-sum.”


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